Warranty & Maintenance Policy
Effective Date: December 30, 2019
At Skjaldborg Artisans, we take pride in the quality of our products and are committed to ensuring your satisfaction. This Warranty and Maintenance Policy outlines our approach to warranty coverage and product maintenance.
Warranty Coverage
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We guarantee all of our products to be free of manufacturer defects. If you believe that your product has a defect in materials or workmanship, please contact us within 30 days of receiving your order.
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Our warranty covers defects that occur during normal use and does not cover damage caused by misuse, accidents, alterations, or improper care.
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To request warranty service, please contact our customer support team at skjaldborgartisans@gmail.com or +1-302-698-7552. Provide your order details, a description of the issue, and any supporting photographs. We will review your request and provide further instructions on how to proceed.
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If your product is found to have a manufacturer defect covered by our warranty, we will repair or replace the item at our discretion. In some cases, we may request the return of the item for further evaluation.
Maintenance Services
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While we do not have an official maintenance program, we are committed to assisting you with any necessary repairs, alterations, or modifications to our products. If you have specific requests for maintenance, please contact us to discuss your needs.
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Whether you need a repair, alteration, or modification, please reach out to our customer support team to initiate the process. We will work with you to assess your requirements and provide guidance on how to proceed.
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Please note that any maintenance services requested may be subject to additional fees, depending on the nature of the work required. Our team will provide you with a cost estimate and seek your approval before proceeding with the service.
Contact Information
If you have questions regarding our Warranty and Maintenance Policy or need assistance with warranty claims or maintenance services, please contact our customer support team:
Email: skjaldborgartisans@gmail.com Phone: +1-302-698-7552
Changes to this Policy
Skjaldborg Artisans reserves the right to update or modify this Warranty and Maintenance Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all products purchased after the date of the change.
Thank you for choosing Skjaldborg Artisans. We appreciate your trust in our products and services! Thank you for supporting our small, family business.